Development Associate

Location: South Bend
Department: Development
FLSA Status: Non-Exempt
Job Type: Full Time


This full-time position is responsible for furthering the mission of REAL Services through the support of Fund Development and Outreach activities. The Development Associate is responsible for data entry to ensure the accuracy of the development database, cash management processes and material delivery. The position oversees the timely preparation and delivery of all direct mail pieces. Additional responsibilities will include supporting all efforts to publicize and promote development activities to the public and positively representing the agency to the
community. This position is responsible for providing support for all aspects of the Fund Development program including project coordination within the Development Department. The individual in this position must be professional, enjoy working within a team, and be passionate about the mission of REAL Services.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

 Work with the Director of Development to set and achieve timelines and process improvements within the Development Department;
 Work with the Fund Development Manager, Mission Advancement Manager and the Volunteer Services Manager to ensure that all data entered into the Development database are accurate;
 Manage the development database;
 Process all cash, check, and credit card donations received within the agency and ensure the timely delivery of appropriate gift acknowledgment letters;
 Manage extracting monthly Development Reports from the Development database;
 Plan, coordinate, and maintain quality control of mass direct mailings related to Development activities;
 Manage donor cultivation with the use of monthly touches;
 Provide support for all fund development activities including grant submissions;
 Support the recording of all expense versus revenue reports for each fund development activity;
 Support the Director of Development with preparation for Board and Volunteer meetings;
 Support the Director of Development with Special projects as needed;
 Support the CEO with Special Projects as needed;
 Represent REAL Services, Inc. in a professional, compassionate way by modeling REAL Services’ mission and vision to volunteers, staff and public.


This position has a substantial impact on the Agency’s ability to further its mission to assist our clients through the accurate data entry into the Development database, as well as promoting
Agency needs to the community. The incumbent must be able to articulate REAL Services’ mission to the community to create a passion for supporting the agency. Responsibilities include
attending required meetings and trainings, use of the donor database, and providing timely reports.


 Combination of High School Diploma and work experience will be accepted in lieu of a Bachelor’s Degree.
 Minimum of 2 years experience in fund development management.

 Excellent communication and organization skills;
 Ability to work well with other staff members, community organizations, clients, media and the general public;
 Knowledge of aging issues; knowledge of public relations or marketing;
 Ability to maintain client confidentiality;
 Ability to recruit, manage and motivate volunteers and staff for events;
 Team oriented person who is a self starter, is highly motivated, and is an independent worker;
 Basic knowledge of computers and familiarity with Microsoft, Google and Adobe Suite Products
 Ability to communicate well orally and in writing.


 May have to interact with diverse personalities;
 Communication with clients suffering from various disabilities (hard of hearing, confusion, etc.) can be challenging;
 May occasionally require evening, weekend or early morning hours.


 With staff in all REAL Services’ offices;
 With Director of Development and other Development staff;
 With the public, media, community groups and agencies;
 With volunteers;
 With active clients;


While performing the duties of this job, the employee is usually seated, standing, or walking at will in a typical office setting. Occasional presentations in the community and meetings with
clients/volunteers may be required. Limited physical effort required. Regular travel required throughout the REAL Services operating area. Dependable transportation and valid driver’s
license is required.


 Successful candidate must submit to a pre-employment drug screening, motor vehicle report, National Sex Offenders check, and a limited criminal history check;
 Proof of educational credentials is required at time of employment;
 This position has a 6 month probationary period.

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