ADRC Options Counselor PAS and ENLIVIN

Department: AAA
FLSA Status: Non-Exempt
Job Type: Full Time


This full-time position is responsible for conducting Options Counseling, PASRR Level 1 assessments, Level of Care Determinations, Pre-Admission Screen Denial Assessments, and Managed Care Options Counseling activities.  The position provides options to individuals regarding long-term services and supports and manages the social determinates of health outcomes through specialized managed care.  This position makes appropriate referrals and provides information and resources on specific programs that may benefit the individual.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Meet with individuals, families, and caregivers to provide options counseling service
  • Conduct Pre-Admission Screening Resident Review Level 1 Assessments
  • Conduct Level of Care determination tool
  • Assess individuals initially found not to meet nursing facility level of care
  • Serve as Managed Care Options Counselor through the Agency’s participation in enlivIN
  • Manage the social determinates of health that impact a insurance company’s member’s needs, improving the member’s health outcomes
  • Conduct required assessments, manage care transitions, and coordinate services
  • Refer individuals to community agencies to help meet needs
  • Provide training and support to consumers as assessments indicate
  • Serve individuals in a manner that is empowering, patient, compassionate, and person-centered
  • Complete required documentation and reports in an accurate, concise, and timely manner
  • Attend staff meetings and training sessions
  • Coordinate work flow and coverage with other agency staff members
  • Alert supervisor when consultation is needed
  • Assist in accessing home and community based services that would meet identified need
  • Train agency staff members and nursing facility staff
  • Provide an interactive experience and guidance in consult with the individual, their representative, and informal supports, as applicable
  • Identify the individual strengths, values, and preferences including identification of all current formal and informal supports


This ADRC Options Counselor position is responsible for PAS assessments, PAS Denial assessments, and enlivIN Managed Care Options Counseling services.  It is essential that work is completed in a quality and timely manner and in accordance with program standards and guidelines. Efficient and accurate work, documentation, reporting, and billing are critical.  It is sometimes necessary to use some analysis and judgment in determining the best procedure to follow or how to best communicate information to individuals who may be in stressful situations. An ADRC Options Counselor must be well versed in resources and programs available in the community that would benefit the individual being served.



Bachelor’s degree (BA or BS) from an accredited four-year college or university in social work, psychology, counseling, gerontology; or a license as a registered nurse with one year of experience in human services; or Bachelor’s degree  in any field with a minimum of two years, full-time direct services experience with elderly or disabled persons.  This experience must include assessment, plan of care development, implementation, and monitoring.  Or applicant may have a Master’s degree in a related field to substitute for the required experience.

– Maintain ongoing Case Management certification


  • Ability to interpret medical records and information
  • Ability to organize information, prioritize assignments, complete tasks in a timely manner, and to use sound judgment
  • Self-motivated; ability and attitude to work productively independently and cooperatively; to understand and relate to the needs of the individuals, Agency, and community partners
  • Ability to follow instructions and procedures
  • Excellent communication skills, both orally and in writing with good interviewing skills
  • Ability to convey difficult information to a client or family in a tactful and diplomatic manner
  • Ability to assess specific needs on telephone; ability to develop rapport quickly and to empathize and understand individual behaviors
  • Knowledge of programs offered by REAL Services, knowledge of options, funding sources, services, resource eligibility, and information available in the community
  • Ability to operate office equipment, including but not limited to phone, facsimile, copy machines, and computer equipment
  • Ability to use Microsoft Word, Access, Excel, Information & Referral Software, and State-mandated computer programs.


The work demands sound judgment be exercised in selecting the most tactful approach in communicating with individuals.  All documentation must be accurate and timely.  Some of the work is repetitive in nature inasmuch as the same tools and procedures are utilized routinely, but does involve variables and considerations when dealing with diverse situations.  Contact is telephonic and face-to-face in individuals’ homes. Travel independently within Elkhart, Kosciusko, LaPorte, Marshall, and St. Joseph counties in Indiana is required. May have to conduct appointments after normal business hours.


  • With various clients and their families, and caregivers
  • With community professionals, staff at Skilled Nursing Facilities, and community agencies
  • With Agency staff members



The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is usually seated, standing, or walking at will in a typical office setting.

Very limited physical effort required.

  • Valid driver’s license and a dependable vehicle required
  • Regular and reoccurring travel to meetings, training, and client visits



  • Successful candidate must submit to a pre-employment drug screening, National Sex Offender registry check and a limited criminal history
  • Proof of educational credentials and any licensing is required at time of employment
  • This position has a 6 month probationary period
  • Must sign non-compete clause and confidentiality agreement
  • Must maintain a current auto insurance declaration with the Agency at all times.
  • Must learn and effectively use the State approved case management system and PAS software
  • Must learn and effectively use Visionlink or any other resource database utilized in the ADRC

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